Please note that returns are not the same as refunds. Please read the following carefully:
COVID-19 - Worldwide Shipping
Due to Covid-19 we are experiencing longer shipping times than expected. This is particularly true for parcels travelling to Poland and Europe Zone 1 + 2 countries.
Shipping can be expected to take 30-60 + days, we are upgrading all parcels to travel via USPS express to help speed this process up. Please keep this in mind.
All full priced and sale items are eligible to be returned for an exchange or credit note. Rue Stiic does not offer refunds. This store credit will never expire and can be used on anything online, including sale items. Store credits cannot be used together with other discount codes.
To make a return please use the returns form included in your order.
Shipping costs of returning an item is the responsibility of the customer.
Returns must be made within 7 days of delivery.
Item/s must be unwashed, unworn and in original condition (this includes all original tags and packaging). Unless the product is faulty, in which case please contact our Customer Care Team immediately at firstname.lastname@example.org include your order number and a photo of the fault within your email. Please return the item in a sanitary condition. If the item is faulty, the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
Rue Stiic has the right to decline the return if the item/s has/have not been received in the original condition. Item/s that have been worn or are damaged or altered due to not following product care guidelines will not be accepted and returned to the customer.
All sample sale items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
PROMOTIONAL CODES Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be returned for an online store credit.
WELCOME CODE Full-priced items purchased with a welcome code are eligible for the same returns procedure as full-priced goods. Sale items purchased with a welcome code are eligible for the same returns policy as sale items.
Faulty goods All items are checked prior to dispatch and best measures are taken to ensure safe delivery, however if you do receive faulty goods please contact our Customer Care Team immediately at email@example.com, and ensure you include your order number and a photo of the fault within your email. The Customer Care Team will respond as soon as possible with a solution.
Goods are classified as faulty if they are received damaged or a fault arrises due to production after use. Items that are damaged as a result of not following care instructions are not considered to be faulty.
INTERNATIONAL ORDERS: If you refuse a shipment from Rue Stiic or your package is returned from customs, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Rue Stiic. This amount will be deducted from your store credit.
All of our pieces are soft washed and hot washed as part of the manufacturing process. This prevents shrinkage for your future washes. Never hot wash or use a tumble dryer for your Rue Stiic pieces.
Our raw hems are made with the intention to fray and soften with each wash. Simply trim the threads to your liking. All raw hems are security stitched so need to worry about losing length.
We want you to be sure of what you are buying. If you require any further information on any of our products (e.g. measurements, advice on how the item fits, or what to match an item with to create a perfect outfit) simply send us an email and we will reply within 1 day.